In Human Resource management, all the employees in the organisation are involved in the decision making process. The first strategy is the recruiting of its employees. Forecasting Demand and supply of human resource: The HR department of Marriott hotel identifies the different positions which are required to be fulfilled. New Perspectives on Human Resource Management (Routledge Revivals), 67. Job evaluation is the process of rating the job in the organisation. Human Resource Management is following modern approach of management. Human resource strategy: Formulation, implementation, and impact. The human resources department serves no customers, books no business, yet it plays a very important role in the hotel’s efficient operation. Behaviour and Attitude:Management creates the environment in which all the employees work with proper coordination and behave well with the subordinates. There is a need for small/medium sized hotels to use HRM practices that are cost effective and less time consuming instead of the available sophisticated HRM systems. Furthermore, the Marriott hotel hires the highly skilled and qualified candidates so as to achieve the organisational goals. The organization can terminate the employee if they have done any illegal activity or misbehave with the superiors etc. By providing the suitable training to the employee, its efficiency can be improved. Abstract. Information included in the report is about the link between motivational theory and reward system. Conversely, Australian hotels have an available labour market but require sophisticated training and career development programmes to assure service quality and productivity. The overall profits of the organization also increased and try to attract new employees towards the organization. For example In The Chicken Master waiter misbehave with the customers or use the abusive language with the customers than on complain of customer manager can fire the employee from the job. significant to my career in Human Resource Management.Human Resources Management (HRM) is the strategic management of the employees, who individually and collectively contribute to the achievement of the strategic objectives of the organization. ........................................................................................................................... ............................................................................................................................................ 1.1 Role and Purpose of Human Resource Management in Marriott Hotel, 1.2 Justify a human resources plan based on analysis of supply and demand, 2.1 Assess the current state of employment relations in a selected service industry, 2.2 Discuss how employment law affects the management of human resources in a selected. Routledge. The hospitality field generally includes businesses such as restaurants and hotels. The Role of the Human Resource Department in a Hospitality Organization. To download Human Resource Management - Best Practices at Marriott International case study ... during which they were given an overview of Marriott and their individual roles. The importance of human resources management for hotels is proven in this area. Motivation is the best way to boast the morale of the employees and try to increase the capacity of the employees. Following is the process followed by the employees for the exit: If management accept the resignation than circulate the final settlement form in which management ask each department that the concerned employee has any dues in case of no dues than employee completes the resignation process. As Human Resources Coordinator you will work under the general guidance of the Hotel HR Manager and be responsible for supporting the HR team on their day to day operation. The human resources management also compares the recruitment and selection process of two organisations, that is Marriot and Tesco organisations and also outlines the effectiveness of the recruitment and selection techniques in both the organisations. Moreover, HRM plays a very crucial role in achieving organisational goals as it recruits the skilled workforce for the desired position. Organization must have the appropriate reason to fire the candidate and provide all the legal documents like termination letter, salary certificate etc (Volpp and Galvin, 2014). Open … First priority that employee needs to inform for resignation before one month to the HR manager. Human resource management (HRM) of organization is performs many functions such as recruitment, training, monitor, selection, and design skill development programs. For example, employees in room service department, employees in kitchen department etc. These establishments serve the public and frequently employ numerous staff members to efficiently accomplish this task. Successful enterprise resource planning implementation: taxonomy of critical factors. and Jama, M.A., 2009. If any employee reflects the negative attitude or behave rudely with the superior than HR manager have the authority to terminate the employee. Marriott International manages its human resource in different ways through the different strategies that it has. Following are the methods adopted by the Virgin Media to monitor the performance of its employees: 360 Degree performance review: In Virgin Media, by using this method the manager takes complete review about the employee from its seniors and colleagues. The prevailing idea was that the more hours one put in, the better. In Personnel Management, decisions are framed by the top management level of the organisation. So, it is a responsibility of HR manager to hire. Managers can provide good training and incentive programs that will cause employees to stay longer at the hotel. Management has the authority to terminate the employee from the organization if any employee misbehave with the subordinates or show the negative attitude towards the organization (Pearso and Lieber, 2009). After the interview, the candidate has to go through certain tests such as written test and group discussions (Storey, 2014). Obeidat, B.Y., 2012. Contrary to this, the Tesco conducts the recruiting and selection process online and give more opportunities to the experienced candidates as compared to fresher. In 2017, MI utilized the new Global Reporting Initiative (GRI) Standards, which represent the current global best practice for reporting on a range of economic, environmental and social impacts. This method will help the organisation as well as employee to improve its performance. Siddiqi, S., Masud, T.I., Nishtar, S., Peters, D.H., Sabri, B., Bile, K.M. Health policy, 90(1), pp.13-25. Essay on Role of Human Resource Management in the Hotel Industry Assignment Part of any good selection process should include a carefully constructed employment application. The management of Marriott pays the employee on the basis of their job performance. Get assignment help from full time dedicated experts of Locus assignments. Having a clear progression plan to advance to higher levels of service will also cause employees to stick around much longer. Thus, Marriott hotels identify the requirement of manpower in the organisation. motivating workers and maintain better relation with every employee. To estimate manpower gaps: Human resource demand and human resource supply are compared by the Marriott hotel so as to know the surplus and deficit of man power. They act as a mediator between management and employees. In Virgin Media, there are various factors which determines the pay scale of their employees such as skill and qualification of its employees, experience of employees, employee performance etc. Recruitment Principles 1.Get it right the first time. This sounds simple and appears to be a no-brainer on first review; but Tanke insists that the application should be designed so "that only information pertinent to that particular job is obtained" (120). Organization removes the employees because of various reasons like performance of employee, behaviour, attitude etc. Small and medium size hotels may not function well without proper human resource management practices. Implement the action plan: There is an action plan which is designed by the organisation so as to manage the human resource efficiently. Marriott hires friendly people who love to serve other rather than hiring a technically sound person who has no enthusiasm for serving others. Legal activities protect the right of the employees and motivate them to fight against the illegal activities. Personnel management mainly works to increase its production and to achieve set targets. Also it includes the information about roles and responsibilities of line manager in the organisation and regulatory framework in the organization. In Virgin Media, job evaluation process helps the organisation to reduce the inequalities in the salary structure. The professionals who work in this industry use their skills and expertise to find talent, manage wages, train workers, solve workplace conflicts and more. We have established a strong reputation in online education and tutoring services. Company will not take any responsibility of any type of academic misconduct done by individual. Hotels which provide ways for employees to advance in position, or that provide training for employees so that they can gain skills necessary for an advanced position are very important to the retention rate of employees. Marriott hotel has adopted the motivational techniques so as to encourage the employees and provide incentives to them for their good performance. And also there is evaluation of job evaluation process and factors determining pay in Virgin Media. Giving high quality of employee helping the business managers to strategically organize the role of human resource within the organization.HRM covers most of the employment practices, recruitment etc. As awareness of the need for an effective HRP has grown, so has the number of organizations looking for guidance as to the ways in which Human Resource Planning (HRP) can make a practical contribution. There are various reasons for the employee exit like job satisfaction, low income, another good opportunity etc. Motivation theories are classified in two categories content theory and process theory. The following table differentiates the Personnel management and Human resource management of Marriott hotel: Personnel management follows traditional approach of management. The organisation follows corporate governance policy and hires the skilled workforce in the organisation. But by the mid‐1990s, the company was having increasing difficulty recruiting talented people. To download Human Resource Management - Best Practices at Marriott International case study (Case Code: HROB064) click on the button below, and select the case from the list of available cases: » Human Resource, Organization Behavior Case Studies » HRM Short Case Studies » View Detailed Pricing Info » How To Order This Case There are various laws in UK that binds the organization to follow the legal termination process. On the other hand, the recruiting and selection process of Tesco is very complex due to which the organisation may lose its highly skilled workforce. HR department of the Virgin Media adopt both the methods of reward system financial and non- financial for rewarding the employees to achieve the predefined goals. Following are the functions of Human Resource Management in Marriott Hotel: Line managers are the one to whom the employees directly report and also the line manager supervises the staff members. It directly influences the efficiency of the employees and keeps them motivated to achieve the organizational goals. TH 1986_5.pdf (7.102Mb) Date 1986. It describes Marriott''s ''Spirit to Serve'' culture and the company''s HR philosophy which guided its various HR initiatives. Thus hotels in Singapore suffer from labour scarcity and have been forced to employ a broad range of HRM strategies to ensure adequate staffing. (Boxall  and Purcell 2011). The current report consists of the difference between personnel management and human resource management and function of HRM in Marriott hotel. The Chicken Master has set the standards to measure the performance of the employee under this management instruct the employee that all the employees need to perform according to the standards if any employee is not performing according to this standards than they are responsible for their termination. Following are the steps which help in planning of human resources: To consider organisational objectives: It is essential for the department to identify the need for human resources in various departments such as marketing, finance and funding, sales etc, in the organisation.