Is there a weight limit for the Luxe Bidets? You can follow the instructions below to install your bidet with a twist-hinge toilet seat. Can I replace the included hot water line with metal parts? Proper adjustment of the nozzle(s) will depend on the model you have. Single nozzle bidets have one nozzle while dual nozzle bidets feature a feminine wash nozzle in addition to the regular (or posterior) wash nozzle. Luxe Shut-off T-Adapters are available here. Screw the Plastic Hose on to the bidet inlet Watch our Easy Installation Video. Collar If the leak persists, the hose may need to be replaced.If you urgently need this part, please contact us here. 1. The Luxe Neo 110 was purchased to replace an old bidet from another manufacturer and the water pressure in my house is not excessive, so I know the problem lies with this particular unit. Replacement knobs are available for on our website here. Neo 110Neo 120Neo 180Neo 185Neo 250Neo 320MB110. 3/8” x 3/8” x 8 mm Hot Water T-Adapter Replacement knobs are available for on our website here. Unscrew the water line from the water supply valve If the nozzle cap has fallen from the tip of the spray nozzle, it can be replaced. The toilet tank’s water comes from the same water supply as well, but the bidet does not draw water from the tank itself. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter, so that you will receive the correct parts.See below for instructions in determining the correctly sized fittings. OPTIONAL STEP (Shortens hose length). To see a model comparison chart of all our bidets, please click here. Fixed Card The Neo 110 model is our simplest Neo model with one control knob to control the water pressure. We do offer both Plastic and Metal T-Adapters. OPTIONAL STEP (Shortens hose length). I am unable to remove my water supply line. If you urgently need a Back-flow Prevention Valve, please contact us here. Turn off the water supply valve Alternatively, if you have an account on www.luxebidet.com, you can log in to check the status of your order.For further assistance, contact us here. When contacting us, please ensure you have checked your set-up for the correct sized *T-Adapter and **Hose, so that you will receive the correct parts. For gaps less than 1”, we recommend installing a set of Luxe Bumpers.The Luxe Bumpers will close the gap between the toilet seat and the bowl, providing a sturdy support for your set-up. The nozzle cap has likely fallen off causing the water to spray straight down into the toilet rather than at an angle. You can also check if the toilet seat is pressing down on the nozzle assembly during use, which can cause fluctuations in the water pressure. NEO 320 Mode Setting Knobs are available here I lost or am missing some parts and would like to purchase replacements. You should receive an order confirmation email shortly after placing the order and a shipping confirmation email with the tracking details within 48 hours.If you have your order number handy, you can look up the status of your order here. We carry alternative sizes for both metal and plastic Cold Water T-Adapters. Our Neo Series bidets are ASME certified. Once the refund is processed, it will return to your original form of payment within 2-3 business days. Please note these Hot Water Metal Braided Hoses have different connection sizes than the provided Plastic Hose and will require a different accompanying T-Adapter to install. Yes. Should this accidentally come loose or become missing, it will affect the water flow from the water source into the bidet inlet. If there is no access to the toilet tank connection, please contact us for alternative parts to install directly at the water supply. 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