The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable). Please complete the form below for any question about ticket refund. If you need help using our website or from flight delays and refund requests to missing or damaged baggage and lost property, Air France is here to help. By clicking on Agree, you consent to the use of these cookies. Our refund department handles refund requests for tickets issued by Air France in United Arab Emirates only. Collect the cancellation fee now and process the refund in several weeks or even months? Please check if your ticket has been issued by Air France :the ticket number begins with 057. you bought your ticket at least 2 days and up to 12 months ago. For any refund requests or queries please firstly contact our Call Centre on +(963) (11) 37 90 800. You can find their contact details in your booking confirmation e-mail. Air France Overbooked Flight Compensation. We can explain your air passenger rights, and help you get your money. For airline tickets, paid options or other services, find everything you need to know about refund requests here. We recommend you contact your service provider before submitting your refund request online. EU 261 has had a positive impact on the number and frequency of overbooked flights in Europe. It is good until 12/31/2021 on Delta, KLM, Air France and Virgin Atlantic. United Kingdom - EN . Founded in 1933, Air France is one of the best-known carriers in Europe. We canceled them as we flew back earlier on BA/AA, on March 14. If you have purchased Allianz Travel insurance from Air France with your ticket, you must cancel your booking with Air France and submit your claim to Allianz Assistance. Please note: if your e-voucher indicates that it was issued under European regulations, you can exchange it for a non-refundable voucher of a higher value. You can change your cookie settings at any time. The administration fee for ticket refunds is €20. Please check if your ticket has been issued by Air France : the ticket number begins with 057. You’re entitled to receive an Air France refund for the ticket price you paid. While the airline used to be the French flag carrier, it then merged with KLM in 2003. Worldwide sites. Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund. Toulouse. The maximum refund from our return can be taken from Air France through a simple cancellation of your cancellation. October 4, 2020 at 4:44 am . Air France still has a few domestic and international flights, but this will be lowered depending on the government’s instructions. Our Sales and Service Center handles refund requests for tickets issued by Air France China point of sales: China Sales and Service Center, ticket purchased via airfrance.com.cn or airfrance.com.hk The refund amount is calculated according to the ticket fare conditions (excluding service fees which are non-refundable). If a refund request is not available when you log in to the "My bookings" section of the website, please complete the refund request form below: If you do not meet the above conditions, the refund request will not be processed. Our team will respond to your request as soon as possible. Air France shopping. For me the credit will definitely be used. Our operators will guide you through the steps to follow. We recommend you contact your service provider before submitting your refund request online. Air France now offering cash refunds for cancelled flights – Business Traveller. Special case: Ticket Refund within 24 hours of purchase. It is approx. If you think you might be owed compensation, reimbursement, or a refund by Air France because of flight delays or cancellations, you've come to the right place. Air France refund request. Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier". KLM. Don't miss out on as much as $700 (€600) per person. You can request your refund within 24 hours of purchase by writing to the following email address: contact.en.us@airfrance.fr Include the following important information: Air France collects cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. About Air France and partners About Air France and partners. US Department of Transportation issued new rules on April 3 that states an airline must issue a refund within 7 business days if purchased from the airline if it was the airline who canceled the flight . When KLM or Air France cancel flights, the airlines said, travelers can select a … To do so, send an email to [email protected] and include these key details: voucher and refund requests from 3 march 2020 to 30 september 2021 (covid-19) The voucher is valid for one year on all Air France, KLM, Delta Air Lines and Virgin Atlantic flights. Customers who already received a voucher and wish to opt for a cash refund, can do so. Paper tickets Our refunds Department handles refund requests for tickets issued by Air France in Lebanon only. Requesting a ticket refund by mail or fax. Booking fees and conditions. Air France appears in the upper left-hand corner of the ticket under the mention "issuing carrier". Paris. Please complete the refund claim form below. Request a travel voucher or a refund for your ticket. Site Map ; Legal notices ; Privacy policy If at the moment of buying your ticket, you also took out insurance with Allianz, please cancel your booking with Air France and make your claim with Allianz. I hope this article will help you on how to Change Flights or Get Refunds on Air France. If you wish to ask for a refund for your tickets, you can call Air France on: 82 33 27 01. Please refer to the Flow … SkyTeam. In the "My bookings" area of the website, you can submit a refund request for a ticket, for all excluding Flying Blue Award tickets, if: If you are already checked in, please cancel your check-in online before proceeding with your refund request. We do our best to find a quick and effective solution for you. : +49 (0) 180 6 830 830* Our operators will guide you through the refund request process. Air France corporate. Fly From Fly From. Request a refund for a hotel booking, car rental, transfer, parking or an activity. If the booking is made on www.airfrance.ca 7 days or more prior to a flight´s departure, you can request your refund within 24 hours of purchase by writing to the following email address: [email protected] You can then file for separate Air France flight cancellation compensation if you’re eligible under EU 261. You can change your cookie settings at any time. Please note: if you bought your tickets or paid options anywhere other than directly from Air France (at a travel agency, for example) please contact the point of sale directly to request your refund. Online payment and shopping Online payment and shopping. If the voucher is not used within 12 months, a full refund will be issued. Not wanting to wait, I took the voucher that Delta offered. Here's everything you need to know! When you send your refund request in the mail, remember to attach any supporting documents needed (tickets, hospitalization records, description of extenuating circumstances obliging you to cancel your trip, etc.). Official Air France website Skyteam website. The new policy sees the carrier offering cash refunds for flights cancelled from May 15, along with a … Official Air France website Skyteam website. Yeah, we had a really good fare. Please complete the form below for any question about ticket refund. Mo - Fr: 08.00 - 20.00, Sa: 09.00 - 17.30 Please note that we charge a fee of 20 euros for all refunds. • For refund requested via the online refund form and processed by the Air France call centre: Eur 20 administration charge For all of the above administration charges, some exceptions may apply. Requesting a refund or a travel voucher online is quick and easy, and saves you time. Refund. Postponing your flight Due to a large number of requests, our processing time currently takes several weeks. If you purchased your ticket from Air France—either online or at an Air France ticket office— you can cancel your booking and obtain a full refund within 24 hours at no extra cost. Please be aware that a cancellation charge may apply depending on the rules applicable to the fare type purchased. Call Air France Service Centre at 00-1800-441-0771 (toll-free) or (66)(2) 610-0808 and select option 4. Do be patient on getting a refund or contacting their customer service as they have many customers who are contacting them. $500. This is surprising. Please note: If your booking file contains more than 1 person, the refund request will apply to all the tickets. Our operators will guide you through the steps to follow. you have not received your boarding pass. Denmark - EN . For tickets purchased via a travel agency, please contact the agency directly. If another airline is mentioned, please submit your refund request to that carrier. Cliquer pour déplier le bloc Cliquer pour replier le bloc. We had return KLM flights from Europe on March 19. Flying Blue. In case of flight cancellations made by Air France or KLM, customers will be able to choose between rebooking, a voucher or a cash refund whatever the cancellation date of their flight. Check our commercial measures related to COVID health crisis, Request a travel voucher or a refund in "My Bookings". Service providers contact détails are listed in your confirmation e-mail. The voucher policy will stay in place. Air France collects cookies to enable the proper functioning and security of our websites, and help us offer you the best possible user experience. Air France: network, punctuality and history. The registration process can be done easily on our website. Complete refund policy details for Air France / KLM is available on the home page of AgentConnect.biz.. Air France previously suspended its flights to and from Wuhan on January 22, and the suspension remains in effect until further notice. To receive a refund, you can either fill in the refund request form online or contact Air France customer service using the “Contact us” section of our website. Air France has a fleet of 225 aeroplanes, operating to 204 destinations in 93 different countries all over the world. Site Map ; Legal notices ; Privacy policy Transavia. (April 24, 2020) - On behalf of of Air France and KLM, the following updates (in red) reflect changes to their travel policy for U.S. point of sale travelers impacted by COVID-19, effective immediately.Valid on AF 057 and KL 074 ticket stocks. Air France's online information states that it issues a voucher to be redeemed in a year, if not used then a refund is issued. For more information, please read the Air France, Annuler le changement de pays/région ou de langue, Drop off baggage the day before your departure, Connections at Paris-Charles de Gaulle and at Paris-Orly, In-flight entertainment and WiFi on board, Intercontinental / Caribbean / Indian Ocean flights, Flights within Europe / Northern Africa / Israel, Flights in France and departing from French regions, Our solutions for companies and business travelers, BlueBiz, the program for small and medium-sized businesses, Go to the official Air France Facebook page, Assistance to passengers with reduced mobility - Saphir, General conditions of sale for a "Menu A La Carte", General conditions of sale for a Seat option, General conditions of sale for a Lounge option, General conditions of sale for an Upgrade option, Are necessary for the proper functioning of the websites, Enable you to book a flight and access your account securely, Help us detect any bugs and improve our websites, Collect anonymous information about your visits to our websites, Store your preferences based on previous visits to our websites, Help us identify relevant e-mails, social media and banner ads for you, Allow our partners display offers and advertisements that suit your interests. “In order to make travel easier for customers in this challenging time, Air France and KLM loyalty program FlyingBlue is waiving the refund fees for travel until 31 March 2021 on all reward tickets.” Also note that if you have recently paid a cancellation fee to Flying Blue, you can contact them for a refund. For refunds requested on the phone and processed by the Air France call centre: £17 administration charge; For refund requested via the online refund form and processed by the Air France call centre: £17 administration charge. Cliquer pour déplier le bloc Cliquer pour replier le bloc. Claims. Did you also book a hotel, a car or any activity? By clicking on Agree, you consent to the use of these cookies. Our team will respond to your request as soon as possible. Are necessary for the proper functioning of the websites, Enable you to book a flight and access your account securely, Help us detect any bugs and improve our websites, Collect anonymous information about your visits to our websites, Store your preferences based on previous visits to our websites, Help us identify relevant e-mails, social media and banner ads for you, Allow our partners display offers and advertisements that suit your interests. Customers with a booking to or from China for departures on or before February 29, 2020, may change their flight until May 31, 2020, or request a refund… Rick Reply. Air France refund request. For more information, please read the Air France, Annuler le changement de pays/region ou de langue, Drop off baggage the day before your departure, Connections at Paris-Charles de Gaulle and at Paris-Orly, Paris-Charles de Gaulle (CDG) airport guide, In-flight entertainment and WiFi on board, Intercontinental / Caribbean / Indian Ocean flights, Flights within Europe / Northern Africa / Israel, Flights in France and departing from French regions, The cheapest flights over the next six months, Our solutions for companies and business travelers, BlueBiz, the program for small and medium-sized businesses, Go to the official Air France Facebook page, Assistance to passengers with reduced mobility - Saphir. For all of the above administration charges, some exceptions may apply. 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