The order then updated to say “Arrives on – December 25th” – about 21 days later than promised. 0 0. xokalixo. Contact Urban Outfitters customer service. ... 959-8794- Urban Outfitters customer service. Anyone ever get asked to provide a authorisation number for an urban outfitters order. The package was not delivered. Not only has the item been taken off the site but I just received a cancellation notice for my order :/ Urban Outfitters Exclusive Vinyl: CANCELLED. I placed my $200 order on Dec 4th with the promise of 7-10 days delivery for $10 as boasted on their website. Once you have submitted your order, and during the processing time frame, we are able to cancel your order. I was home all day and no one came to my door. I tried to buy few thing couple weeks ago with a gift card and my order got cancelled so they send me another gift card. I have contacted urban outfitters twice and they have now told me that I have to contact my creditCompany to get a refund. Nearly 3 days after, my order shipped, and the Urban Outfitters integrated Shipping Tracker stopped providing me with updates. Urban outfitters don’t refund me and cancelled my order and still didn’t refund me back. Urban Outfitters Exclusive Vinyl: CANCELLED. Not only has the item been taken off the site but I just received a cancellation notice for my order :/ Close. I have five dogs and every time the mailman comes to the door they bark like crazy. After that order every time I try to make a order it gets canceled. why does my order keeps getting cancelled on Urban Outfitters? Common problems addressed by the customer care unit that answers calls to 215-454-5500 include Returns, Cancel order, Change order, Track order, Complaint and other customer service issues. 10. Urban Outfitters - falsely accused of shoplifting, ignoring a customer complaint, and hostility over the phone; Urban Outfitters - shipping; Urban Outfitters - cancelled my order; Urban Outfitters - falsely accoused of shoplifting, harrassed; Urban Outfitters - attempted theft - extortion; Urban Outfitters - out from under vertical striped tights I ordered a Nike blazer mid 77 shoes in pre order but didn’t receive them, then I informed the problem but they said that they didn’t had the money, I called my bank and they said they already paid the shoes, that urban outfitters was the one with the money. Other Please help me making this known because the money I paid was a lot for me and urban outfitter don’t pay me back and even cancelled my order without paying me back. Rather than trying to call Urban Outfitters we recommend you tell us what issue you are having and then possibly contact them via phone or facebook. 1 decade ago. I contacted customer service 3 times and they said that it had something to do with my past orders which I suspect was about … My order hasn't shipped yet so I know I can cancel it, but I can't find anything on the website that says "cancel order". After ringing my bank multiple different times for this number they said there was no such number and to contact the merchant. I ordered the limited Mac Miller vinyl as well as a few others and was asked to provide this number. Posted by. Lv 4. When my sister ordered pants from them and accidentally selected the wrong size, UO told her that the order can't be cancelled so she'd have place a different order with the correct size, return the wrong size and wait for a refund. You can call Urban Outfitters at (800) 988-7726 toll free number, write an email, fill out a contact form on their website www.urbanoutfitters.com, or write a letter to Urban Outfitters, Inc, 5000 South Broad Street, PA, Philadelphia, Pennsylvania, 19112-1495, United States. 1 month ago. unfortunately, the item i received was faulty but the customer support was really nice and completely refunded me the money for the article within just a few minutes of contacting them. now i tried to buy thing again yesterday and they cancelled my order again and now they are shipping me another gift card. Urban outfitters said my package was delivered on September 25. this was my first time buying from urban outfitters, i placed an order on december 23rd and received it on the 30th. okay so I order from them all the time, and recently they sent a shirt that I ordered, to the wrong address and I never received it,so I made a claim and they sent me another shirt. 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